In August, Everest reported a third consecutive quarter of increased transaction volumes in the outsourcing industry. But, a new study indicates that companies haven’t optimized their outsourcing processes.
According to Everest, the 12 percent Q2 increase was fueled by Business Process Outsourcing (BPO) services –with deals from banking, financial services and insurance firms (the BFSI sector) contributing one-fifth of overall global market activity, and North America and Europe driving three-fourths of all global transactions.
Market Vista: Q2 2010, Everest’s quarterly report on global outsourcing and offshoring activity, reports global transaction volumes for the second quarter were valued at US$3 billion in annual contract value (ACV). North American transaction activity in the second quarter increased 3 percent but ACV declined by 16 percent compared to the previous quarter. (more…)