KPMG Finds Rising Global Demand for Shared Services, Internal Process Improvement
Businesses today want to enhance their performance, and intriguing new research from KPMG indicates that firms are turning to shared service models and internal process improvements in order to meet those goals.
More than half (59 percent) of those polled in the KPMG 2Q11 Sourcing Advisory Pulse Survey said they anticipate greater demand from clients for shared services delivery models. Most (51 percent) also saw more demand for internal process improvement. Interestingly, outsourcing demand remained flat, including both business process outsourcing (BPO) and IT outsourcing (ITO).
In other findings:
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